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Whether you need guidance choosing the perfect patio set or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and gazebos may have specific delivery details noted on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link. You can use that link to follow your patio furniture or fire pit from our warehouse right to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your furniture set or outdoor piece does not work for your space, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the next steps.
How do I choose the right patio furniture for my space?
Start by measuring your patio, deck, or veranda to understand the available area. Our product pages include detailed dimensions for every set. If you need personalized guidance, send us a message and we can help you find the right fit.
Are your fire pits and pergolas weather-resistant?
Our outdoor pieces are designed with durable, weather-conscious materials suited for sun, rain, and seasonal changes. Each product page includes specific care recommendations so you can keep your outdoor retreat looking its best for years.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
Our team aims to answer every inquiry within 24 hours so your plans stay on track.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Crafted for Comfort
Owned and operated by Ridgewood Horizon Ventures LLC, every piece is selected to elevate your outdoor living.
30-Day Returns
If something does not suit your space, our return process is straightforward and backed by our return policy.
